- Shipping & Returns
Shipping & Returns
Terms and Conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may use the label provided to return your hair and we will do our best to meet your request based on the inventory on hand. Hair must be unused and in the condition in which it is received. If you are still dissatisfied with the color or texture of your purchase, any future returns must be done at your expense.
For our EGO COLLECTION, only exchanges within 7 calendar days from the date of purchase will be permitted. Due to the nature of the product and the possibility of incorrect installation, there is no replacement of our EGO COLLECTION hair and the 7-day Product Defect Exchange Policy is not applicable.
For BULK HAIR, only exchanges within 7 calendar days from the date of purchase will be permitted. Due to the nature of the product and the possibility of incorrect installation which could result in the hair being inverted, there is no replacement of bulk hair and the 30 day Product Defect Exchange Policy is not applicable
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Monday through Friday from 9:00 am to 6:00 pm EST. All orders received before 4:30 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
At Evolve Hair Boutique we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our warehouse in Charlotte, NC. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, we will only accept returns or exchanged for hair that has been competed unaltered and in the condition in which it was received.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. We will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Evolve Hair Boutique verifies and agrees that the product is defective in any way, Evolve will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Evolve will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $5 credit towards another shipping option. If Evolve does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
From time to time, Evolve Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 7 calendar days from the date of purchase. Any exchange request after 30 calendar days will not be honored. For U-Parts, requests must be made within 3 calendar days. We will not accept any merchandise, which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 7-day Product Defect Exchange Policy, which commences on the date of purchase. Customers should contact an Evolve Representative at firstname.lastname@example.org and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. Customers should use the UPS label provided or contact Customer Care to request a return label. If Evolve verifies and agrees that the product is defective in any way, Evolve will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Evolve will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $5 credit towards another shipping option. If Evolve does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.
We understand the costs of having to remove the extensions may be significant. As such, Evolve will gladly provide a credit of $75 to the customer towards a future Evolve Hair in-store or phone order purchase if, and only if, the product is determined by Evolve to be defective. This policy is effective 3/1/2014. Any customer that has hair deemed defective that is replaced on or after this date will receive a $75 voucher that can be used with phone or in-store orders only. The vouchers may not be redeemed online. Customers have one year to redeem the voucher. The $75 voucher will not apply to any items in the EGO Collection.